We got ours just before Christmas but interesting story... There's a bongo forum on FB where I'd asked a similar question. Lovely chap called Graham pm'd me and, to cut a long story short, sorted it. We get the impression that he doesn't work directly for Phil but a contractor who gets involved. Thi...

Hello! Finally picked up our campervan from JAL. Those of you with mushroom rooves. What have you done about a mattress? I'd like to get something to leave in place but wit the side board dropping down when the roof comes down, it doesn't look possible. I'm sure it must be! And the boards are really...

I've got some news on this. Phil, sounding under a lot of stress, has been in touch to apologise for the lack of communication. This is due to unprecedented demand with a huge backlog of orders, emails, phone messages etc. It hasn't helped that they have moved premises and some of the old numbers a...

I've got some news on this. Phil, sounding under a lot of stress, has been in touch to apologise for the lack of communication. This is due to unprecedented demand with a huge backlog of orders, emails, phone messages etc. It hasn't helped that they have moved premises and some of the old numbers a...

We’re in the same “boat” .. viewed and deposited for a vehicle last October .. guidance was end of May “possibly” and still no news. Very sparse comms, one word replies to one in ten of our messages. When we met him, not very friendly and short, sharp answers .. then 6 months nothing! Very stressfu...

We bought our Bongo from Phil / JAL last year and absolutely love it , but like you we found it all a bit stressful. After putting down a large deposit, we didn't hear anything for quite a while and all of our texts / emails / phone calls went unanswered, until we were thinking the worst had happen...

Hi! We are also having a similar issue, large deposit put down for a van already on site in April. Phil said to check back in 8 weeks but we haven't heard from him. He estimated end of July/August for the conversion to be ready so we are hoping he will get in touch by the end of next month! He did ...

We bought our Bongo from Phil / JAL last year and absolutely love it , but like you we found it all a bit stressful. After putting down a large deposit, we didn't hear anything for quite a while and all of our texts / emails / phone calls went unanswered, until we were thinking the worst had happen...

Thank you thank you thank you! I hadn't spotted that so will try it in the week. No guarantees this will work but another name makes me feel that there is more chance of speaking to someone who will actually answer! Let's just say I wouldn't have handed over several thousand pounds if I'd realised h...

Its not on the boat. We bought one that he had available. I'm assuming it must be "registerable" as we could have kept it until it was our turn for the converstion work but he suggested it would be better for it to stay with him as there would be potential for the conversion to happen more...

Thanks, Bob. I think you (or someone else?) said this before and this has kept me going for a couple of weeks but he genuinely has not responded at all to a number of text messages, emails (two different ones) and numerous phone messages. The silly thing is that its not actually a major issue that w...

I do seem to keep asking the same question, sorry, but... Has anyone had or know of anyone who has had any contact at all from JAL recently? Over the last three weeks we have called, texted, emailed every contact we have with a query about the van that we have "bought" and nothing. Any ide...

Me again! We're getting our conversion done through JAL, but finding that we're not getting much communication at all from Phil. Paid for the vehicle and sent our form back with our selections but had no confirmation that he's received it - just a couple of replies to texts saying he'll check "...

Thank you!

We're getting a conversion done by JAL and we need to decide about water supply but I have to be honest, I'm confused! Phil has advised (and I think I've seen other people on here say the same thing) that we have outside connection with electronic water pump to taps. I don't think this would work fo...